1. Overview
At AUSDAM Inc, we are committed to customer satisfaction. This policy outlines our refund process for subscriptions and tickets.
2. Annual Subscription Refunds
Cool-Off Period: You have a two-week cool-off period from the date of your subscription purchase. During this time, you may request a full refund.
Requesting Refunds: To request a refund within the cool-off period, contact us at enquiries@ausdam.org with your order details.
3. Ticket Sales Refunds
Full Refund Window: You may receive a full refund for tickets up to two weeks before the event.
Post-Refund Window: For requests made less than two weeks before the event, refunds will be at the discretion of the committee. Please contact us for consideration.
4. Cancellation Policy
Annual Subscriptions: If you decide to cancel your subscription after the cool-off period, no refunds will be issued.
Ticket Purchases: If you cancel your ticket purchase after the full refund window has closed, no refunds will be issued.
5. Processing Refunds
Refunds will be processed using the original payment method.
Please allow 10-15 business days for the refund to reflect in your account, noting that we are staffed by volunteers.
6. Changes to the Policy
We may update this refund policy occasionally. Any changes will be posted on this page.